Privacy Policy

1. Introduction

Welcome to Robo Team Hub, a platform operated by Lumikraft AI LLC, a California limited liability company ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Service").

By using Robo Team Hub, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, username, password, date of birth, and profile photo
• Profile Information: Contact details (phone, cell), address (street, city, state, county, country, zip code), and personal description
• Team Information: Team name, team number, organization, location, logo, color scheme, banner images, competition league, and division
• Content You Create: Projects, tasks, meeting records, engineering notebooks, budget items, calendar events, practice session data, and tournament information
• Communications: Messages, comments, and other communications you send through our Service

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Device Information: Device type, device ID, device name, operating system, browser name and version
• Usage Information: IP address, login times, last activity timestamps, session duration, pages viewed, and features used
• Location Information: IP-based location (country, city, region)
• Session Information: Authentication tokens, session identifiers, and session expiry times

2.3 Information from Third Parties

We use the following third-party services that may collect information:

• Clerk: For authentication and user management
• Supabase: For database services and file storage
• Brevo: For email communications and notifications

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To create and manage your account
• To enable team collaboration and project management features
• To send you notifications, updates, and administrative messages
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To enforce our Terms of Service and protect our rights
• To comply with legal obligations and respond to legal requests

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

• With Team Members: Information you share within a team (projects, tasks, notebooks, etc.) is visible to other team members
• Service Providers: We share information with third-party service providers who perform services on our behalf (Clerk, Supabase, Brevo)
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication through Clerk
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Session management and automatic logout

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

During the 30-day retention period after account deletion, you may contact us to recover your account and data.

7. Children's Privacy

Our Service is intended for users who are at least 13 years of age. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are under 13, you may only use our Service with the involvement and consent of a parent or guardian. Parents and guardians are responsible for monitoring their children's use of the Service.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us at support@roboteamhub.com.

8. Your Rights and Choices

8.1 General Rights

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through your account settings
• Correction: You can update or correct your personal information at any time
• Deletion: You can request deletion of your account and personal information
• Data Portability: You can export your personal data in a machine-readable format
• Objection: You can object to certain processing of your personal information

8.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt-out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights

To exercise these rights, please contact us at support@roboteamhub.com.

8.3 European Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of processing
• Right to Data Portability: You can receive your data in a structured format
• Right to Object: You can object to processing of your personal data
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at support@roboteamhub.com. You also have the right to lodge a complaint with a supervisory authority.

9. Notifications and Communications

We may send you notifications and communications about your account, team activities, and Service updates. You can control your notification preferences in your account settings, including:

• Enabling or disabling notifications
• Setting notification frequency (daily, weekly, biweekly, monthly)
• Choosing which types of notifications to receive

Please note that certain administrative and transactional communications are necessary for the Service and cannot be opted out of.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure that such transfers comply with applicable data protection laws and that your personal information remains protected in accordance with this Privacy Policy.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of the Service. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Session Cookies: Maintain your session while you use the Service

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy.

We will notify you of material changes by email or through a prominent notice on our Service. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Legal Basis for Processing (GDPR)

For users in the EEA, our legal basis for collecting and using your personal information depends on the specific information and context:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Processing necessary for our legitimate business interests (improving the Service, security)
• Consent: Processing based on your explicit consent (which you can withdraw at any time)
• Legal Obligation: Processing necessary to comply with legal obligations